Dear TBT Customers,
As we near the end of 2020 and reflect on the challenges we’ve all faced as a result of the pandemic, I wanted to share an update with you on TriBike Transport and some of the things we’ve been up to since we were forced to shut down back in mid-March.As an organization, our first priority was to ensure that we were financially prepared to deal with the possibility that shutdowns might last much longer than the initial projections suggested. Once satisfied that the appropriate and necessary measures were in place, we focused our efforts on key initiatives to improve many of our internal business systems, processes and controls. These improvements will greatly strengthen the efficiency of our service, both internally and for you, our customers.In addition to these changes, we are developing two enhancements that will improve our customers’ experience, as well as increase the efficiency and reliability of our operation. First, our IT team is diligently working to implement a QR code scanning and tracking system that will vastly improve the reliability and reduce the instance of human error in the handling and tracking of any particular bike during transport. This is great news for those of you that have asked for tracking numbers in the past - and for all of our customers, of course. Second, a new, proprietary (patent-pending) racking system is currently in the final stages of design and engineering. We expect to have a working prototype completed in the next few weeks. This new equipment will greatly reduce the effort and time spent loading, unloading, sorting and handling bikes, and further reduce the already low chances of incidental damage during transport. We expect this will decrease transport times in transit and make our drivers’ physically challenging work a bit easier. Separately, we’ve recently announced a new fully-assembled bike transport service under our sister brand, THRU. The shutdown gave us the opportunity to complete a concept we first started developing a few years ago: a non-event-focused, fully-assembled shipping network designed to serve industry direct-to-consumer (D2C) brands, retailers and eventually, any individual needing to ship a bike anywhere, anytime. This complements the very competitively priced THRU label service that we launched a few months ago, so that we will now offer a full range of bike shipping services that is available nowhere else. We couldn’t have done any of this without our outstanding team and I want to take this opportunity to thank them. I am incredibly proud and grateful for each and every individual working with us. They are a dedicated, talented crew; one of the best I’ve had the pleasure to work with.It is with gratitude and anticipation that we look forward to the New Year. We still don’t know exactly when we’ll be traveling to races again, and so we must continue to be conservative in our planning. That being said, we have emerged from 2020’s many challenges with a better, more capable organization, a new sister business that will improve our TBT operations, and cautious optimism that 2021 could be our best year yet.In closing, we are keenly aware of the loss, disruption and uncertainty that so many in our communities are living through. Our thoughts and prayers go out to them, along with our wishes for courage, strength and healing in this difficult time.And to all of you, our loyal customers, we are truly grateful for your understanding, support and patience this year, as we have struggled to ensure we would be able to get back to business when the time comes. We frankly cannot thank you enough. We look forward to seeing you at an event soon.From the entire team at TBT and THRU, we wish you all the very best for the holiday season.
President, TriBike Transport/THRU