FAQs

Stop here first for quick access to our most frequently asked questions.

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Preparation
What if I need help removing and/or reinstalling my pedals?
Additional Services
What are the wheel bag specifications?
International Events
Can I bring a gear bag to international events?
Drop Off, Pick Ups, & Returns
How are bikes packed and loaded?
Preparation
When should I book my TriBike Transport reservation?
Pack & Ship
How much disassembly is necessary to pack my bike?
Additional Services
Can I make a Valet Service reservation without transporting my bike with TBT?
Deadlines
Where is the closest bike partner shop to my home?
Pack & Ship
How should I pack and disassemble my bike?
Pack & Ship
Do you offer one-way Pack & Ship transport?
Fully Assembled
Is my bike insured?
Pack & Ship
Do I have to take my bike to a specific FedEx location for shipping?
Fully Assembled
Are the prices quoted round-trip?
Deadlines
Do I have to be there exactly at my drop-off deadline?
Pack & Ship
When will my bike return after the race?
Deadlines
My local shop is one of TBT's partner shops, but I can't find it listed on the schedule for my specific race. Why not?
Pack & Ship
Do I have to take my bike to a TriBike Transport partner shop for disassembly?
Fully Assembled
Can I book a one-way reservation?
At The Event
Can someone pick up my bike for me at the event?
At The Event
What can I expect at my event?
Deadlines
Why did my drop-off deadline change?
Deadlines
What is an approximate deadline?
International Events
Where do I find my bike's serial number?
Deadlines
When will I receive the final drop-off deadline?
Fully Assembled
Can TBT ships bikes to an event not listed on your event page?
Preparation
Can I transport my CO2 cartridges to my event?
Fully Assembled
What is your cancellation Policy?
Drop Off, Pick Ups, & Returns
Can someone else pick up my bike after it returns to my partner shop?
At The Event
Can someone else return my bike to TBT after my race?
Fully Assembled
What if I plan to ride a different bike than the one on my reservation?
Drop Off, Pick Ups, & Returns
I won't be able to pick up my bike the day it returns to my partner shop. Can I pick it up later?
At The Event
Is TriBike Transport able to pick up my bike from transition?
Loss/Damage
Terms & Conditions/Waiver of Liability
Additional Services
What are the gear bag transport specifications?
Preparation
What do I need to do before dropping my bike off for a fully-assembled transport?
Fully Assembled
I am located in another country. Do you ship to or from my location?
Pack & Ship
Will TriBike Transport tune up my bike after reassembling it?
International Events
Why is my drop-off deadline earlier for international events?
Drop Off, Pick Ups, & Returns
What can I expect when I drop my bike off for a fully-assembled transport?
Pack & Ship
Will TriBike Transport provide me with a box?
Additional Services
Why can't I add gear bag to my international reservation?
Pack & Ship
Can I purchase Valet with my Pack & Ship reservation?
Pack & Ship
How do I figure out if my bike box is oversized?
International Events
Why do I need my bike's serial number for international events?
Drop Off, Pick Ups, & Returns
Can someone else drop my bike off at my partner shop?
Pack & Ship
When do I actually need to ship my bike before my event?
Preparation
May I leave my race wheels on my bike?
Fully Assembled
Can I change my partner shop after making my reservation?
Pack & Ship
What services are covered by the Pack & Ship price?
Drop Off, Pick Ups, & Returns
How long before an event must I drop my bike off?
At The Event
What if I can't pick up my bike during the hours posted on my event page?
Loss/Damage
How do I file a loss/damage claim?
At The Event
Do I need to bring my bike back to TBT's corral after I race?
Pack & Ship
When and where can I pick up my bike at the event?
Fully Assembled
How do I change my current reservation or add or remove a service (e.g. wheel bag, gear bag, insurance, valet)?
Pack & Ship
What is the approximate deadline 3 weeks before my event?
Drop Off, Pick Ups, & Returns
When will my bike be returned to my partner shop after my race?
International Events
Do I need to remove my bike accessories for international events?
Preparation
Do I need to disassemble my bike or pack it in a case?
Pack & Ship
Is my bike insured with a Pack & Ship reservation?