This page will keep you informed about TBT’s plans concerning COVID-19. It will be updated regularly, as warranted.
Current Event Status:
We are currently updating events and dates on our Events Calendar.
Update: Tuesday September 8th, 10:00 pm EDT
Dear valued TBT customer,
I hope this message finds you and your family healthy and well. Some time ago, we communicated that we hoped to restart operations in the late summer and early fall and made plans accordingly. Sadly, this timeline continues to be pushed back with new cancellations announced every week as the remaining race dates approach. Understandably, some of our customers have been requesting refunds for their reservations. Unfortunately, we are in the same situation as virtually every one of our partner event producers, large and small, and it’s impossible for us to give refunds under these circumstances. Just as most of the costs of putting on a race are incurred long before race day, most of the costs of providing our service are incurred before the first truck starts rolling to pick up a bike. Just as Ironman and other race producers can’t give refunds for events cancelled due to COVID-19, it is impossible for us to give refunds at this time. In truth, if race producers or TBT were forced to give a refund for every reservation or race entry for events cancelled this year, athletes would receive little if any of their fees back, and few, if any of these companies would survive. Thousands would lose their means of supporting their families and the sport of triathlon would simply die. It’s the reason we all have a ‘Force Majeure’ or ‘Act of God’ clause in our Terms and Conditions.
We also still plan to honor the commitment we made to you earlier this year to start giving refunds (with applicable processing fees) when we are allowed to resume operations and can start taking in new reservations. However, we hope that most of our customers will choose to keep their full credit — which is fully transferable to another race – or athlete – in the future.
TBT is a small family-owned business. As you can imagine, the loss of what could well turn out to be the entire 2020 season has caused us serious financial harm. We’ve been doing this for fifteen years now. The work is hard, the hours are long, the business is stressful, and the margins are thin. No one is getting wealthy doing this. We do it because we love triathlon and working with the wonderful people in it, from our loyal customers, the athletes, to our employees, to industry partners and all the individuals who make up this amazing sport. We’ve had to personally take on a large loan to ensure that we’ll still be here next year to provide our service to our customers and make sure our employees can still support their families. It may take a few years, but we will recover. We ask for your patience and understanding as we look forward to successfully restarting our service when the time is right.
I hope this is helpful information. We are doing everything in our power to make sure we’re here and ready to go when triathlons and other events resume. We can’t wait for the day when we can get back to work, supporting you – our customers.
All of us at TBT thank you for your continued patience, understanding and support.
President & Founder
Update: Thursday April 23rd, 7:00 pm EDT
Dear valued TBT customer,
We hope this finds you and your family healthy and safe in these difficult times. I wanted to take this opportunity to send an update on TriBike Transport, how we are managing this situation and what we’re doing to ensure we’re ready to roll when we can all finally get back to somewhat normal activities.
To make sure we are always on top of the latest developments, we are in constant communication with our event partners and receive regular updates regarding their respective plans for postponements, rescheduling or, more rarely, cancellations of events. Having had to essentially scrap the detailed plans they had spent months painstakingly developing, our logistics team is hard at work revising and remaking the plan for an extremely busy late summer and fall schedule. We will continue to adapt to an evolving race calendar, and will be ready when the time comes to hit the road.
In the meantime, we’re enjoying more time with our families, the quiet of the streets and neighborhoods and the general slowing down of things. We’re keeping in touch with each other, friends, and family, training as best we can and doing our part to slow the spread of this devastating virus.
On behalf of the entire team at TBT, we send our thoughts and best wishes to all of you. Enjoy the down time, stay healthy and safe. We’ll see you at the next race!
President and Founder
Update: Monday March 16th, 12:15 pm EDT
As you undoubtedly know, the Covid-19 situation has evolved and will continue to change at an incredible pace over the next few weeks. We will continue to keep you informed on our response as we navigate through these unprecedented circumstances.
First, we’d like to share some information about our business that will provide some context for our handling of this challenge. We are a small business, with 10-12 full-time, permanent employees in Asheville, NC and 25-30 seasonal drivers who would normally have just started rolling to transport bikes over our season, which runs from March into early December.
TBT is now faced with a challenge (as we all are) that would have been unimaginable just a few weeks ago. We are at the mercy of race directors and local governments, but we understand that their decisions are driven first and foremost with the goal of minimizing the spread of the virus, as they should be.
Since our very first event in 2005, our primary guiding principles have been to do what is ‘right’ by our customers and to always communicate openly and honestly with them. That will not change now.
As it stands, we are aware that most events this Spring, and into the Summer have been cancelled or postponed, and as guidelines and restrictions on gatherings continue to grow, more postponements are likely. Throughout the months leading up to these events, our staff work year-round to ensure a hassle-free and efficient experience for all of our athletes. There are many expenses that are necessary for transportation including permits, insurance, licensing, marketing, equipment, rentals, hiring, and staff training among others. About half the total costs of providing our service have already been incurred for your event before trucks start rolling to pick up the first bike, whether the event happens as scheduled or not. An additional complicating factor is that reservations that would normally be accelerating as the season begins, have now virtually stopped.
Under our longstanding policy, your reservation can be exchanged to a deferred credit (credits do not expire and are transferable to other races and/or individuals), or if requested more than 30 days prior to the scheduled event date, it can be refunded, with a $75 cancellation fee. Given the circumstances outlined above, we would ask that if your event is cancelled or postponed, you choose to take a deferred credit as opposed to a refund (less the cancellation fee). We look forward to being there to transport your bike to your next race. Deferring your credit towards a future race rather than taking a refund will be a great help in making it possible for us to continue to serve athletes for many years to come. Should you ask for a refund, we will honor your request, but note that processing times will be longer than usual. We ask for your patience and understanding that they will be issued as soon as possible.
TBT has been helping athletes achieve their goals since 2005. Once the pandemic is behind us, we will want to return to our ‘normal’ lives as quickly as possible and that will include your athletic passion.
Many of you have already reached out to us with words of gratitude, encouragement, and support for our staff, and we thank you immensely for your care. We are doing everything in our power to help limit the spread of this disease, and following guidelines set forth by the CDC and the NIH. At the same time, we are looking beyond the horizon of this pandemic, to a day where we can all get back to racing, riding our bikes, and supporting athletes like you. If you plan to race in the near future, we hope that you will book your transport with TBT.
If you have any questions or concerns, please contact our customer service at firstname.lastname@example.org. We will respond to you as quickly as we can.
We thank you for your continued support.
President & Founder
Update: Thursday March 12th, 12:14 pm EDT
As uncertainty surrounding travel restrictions and the possibility of event postponements or cancellations increases, I wanted to reach out and let our customers know that as of today, our plans for providing service to events on our schedule remain unchanged. We are in constant communication with our race director partners and we will adapt accordingly if any event is postponed or cancelled.
We understand that you may be waiting for confirmation that your event is going ahead as scheduled, prior to making a reservation to ship your bike. As a particular event date nears, our ability to accommodate last-minute reservations will be limited. For this reason, if you plan to ship your bike with TBT to any event this year, we recommend that you go ahead and make your reservation so that we can complete our logistics planning accordingly.
Should your event be rescheduled or postponed by the race director, in accordance with our longstanding policy, you will be eligible to defer your reservation to a later event. Deferrals or credits do not expire and there is no fee to reschedule your reservation.
We hope to see you at a race soon. In the meantime, each of us has a responsibility and a duty to mitigate our own risk of acquiring and/or spreading the virus. Please follow the recommendations of the World Health Organization (WHO) which can be found at Advice for Public.
President and Founder