Where/when do I drop off my bike for TriBike Transport service to my event? Go to the events page and click on the LOGISTICS link for your specific race to find the drop-off schedule and additional details. The drop-off deadline depends on the distance from your local Partner Shop to your event. Please review the schedule carefully and always check back 3-4 weeks before your event in case the schedule has been updated.
Where is the closest Partner Bike shop to my home?
Visit our PARTNER SHOPS page for this information.
What is your cancellation policy?
We offer two options in the event you need to cancel your reservation. The first is a refund of your shipping fee, less a $75 processing fee. The second option is to roll over your reservation to a later event. This allows you to transfer your reservation to any future event that we service, with no additional cost or expiration.
Are bikes insured while in your possession? What is covered by the loss/damage coverage?
Our service includes LOSS/DAMAGE coverage up to $1000. Supplemental coverage is available for your bike and bag (if applicable) for an additional $6 per $1000 of coverage. This covers any damage that may occur during the normal process of storing, loading, transporting and delivering bikes from our Partner Shops to the race destination and back again. The coverage is limited to the cost of repair or replacement of the damaged item, part or component to a maximum of $1000 or the amount of supplemental loss/damage coverage purchased. It does NOT include reimbursement for loss or expenses incurred as a result of a delayed delivery.
How are the bikes packed and loaded?
We require that pedals be removed from your bike before you drop it off at your local Partner Shop. Each bike is covered with a mover's blanket, which provides two layers of protection between bikes, and securely loaded and strapped into a fully enclosed truck. The bikes never leave our possession.
Do I need to disassemble my bike or pack it in a case?
No. Your bike is transported fully assembled with a few exceptions. We ask that you remove the pedals and keep them with you when you drop your bike off at your local shop. We also ask that you remove seat post mounted carbon fiber hydration systems, as these are quite fragile. Please keep anything that you remove from your bike with you or pack it in an optional gear bag. Please also remove your rear solid disc wheel, if applicable. The wheel should be packed in a clearly marked wheel bag and we will transport it at no extra cost.
When will my bike be returned to my Partner Shop after my race?
It will take approximately the same number of days for your bike to be returned to your partner shop as it did to get the event. If you dropped your bike off 5 days before your race, it will take approximately 5 days to return. We will send you an email within a few hours of the time that our driver reports that your bike has been returned, letting you know that your bike is ready for pick up.
My local shop is one of TBT’s Partner Shops, yet I can’t find it listed on the schedule for my specific race. Why not?
To make our service feasible, we need to transport a certain minimum number of bikes per shop, per event. If a shop is not listed for a particular event, our research indicates that we would not meet this minimum and therefore not be able to cover the costs of the truck, driver, fuel, etc. from your area. However, as our business grows and our service expands to more and more races, we hope to serve you better. Keep checking back for updates to our events calendar!